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General Cluster Technical Support is provided free of charge to
Atipa Cluster Ownership.
Technical support starts when a customer inquires for a quote. We
share our knowledge and experience to assist customers in making the
best possible decision for procuring a cluster. Atipa sales and
support team make recommendations for: 
- power and HVAC requirement
- computer room remodeling
- budget allowance on necessary areas defined in customer's
terms
- known issues of hardware incompatibility
- on-going stage of software development
- performance expectation
- Market fluctuation of price sensitive items, either up or
down
Technical support continues when we configure the customer's
orders. Each order is assigned specifically to an Engineer who is
provided with the customer's requirements and an Atipa Quality
Control Checklist. During the configuration process, customers are
welcome to contact the engineer with questions or concerns; the
Engineer will also contact customer for specifics if instructions
are not clear. Thus, we can assure customers with out-of-box
reliability when receiving their orders.
Throughout the ownership of the clusters, we offer phone or email
technical support to end users, purchasers, or IT staff. Our
response times have been less than 2 hours from receiving requests.
Our Support team is periodically updated with technical training
from manufactures. Our Lab engineers also assist to identify any
potential problems arising in the use of High Performance Computing
during the participation of manufacture's research and development
of new products.
We constantly generate compatibility and performance information
to share with customers during the support process.
Atipa's general support groups can be reached at
hwsupport@atipa.com for hardware problems;
linuxsupport@atipa.com for clustering issues;
swsupport@atipa.com for any other application software
related issues. As always, our sales department can be reached at
sales@atipa.com.
Contact
cs@atipa.com for customer service assurance if any of the
above channels doesn't respond to your requests promptly, or if
customer has a specific request and needs
to reach a certain
department.
As always, our extensive knowledge is to design and support a
robust Linux cluster for the data-intensive applications or storage
server that complement the network's throughput.
On-Site Installation and Training Consists of:
- Presence of trained staff from Atípa Software Engineering
Support Group
- Knowledgeable staff to answer hardware and/or software
questions
- Installation of all nodes in the racks, and power-up
- Trained personnel capable of fixing any unexpected on-site
problems
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